Reservation Advisor
Come join our team at Gold Mountain as a Reservation Advisor.  You will quickly recognize this position as a highly valuable customer service role that comes with the joy and satisfaction of helping others. 
Our team members provide service and support to customers who are booking travel accommodations through inbound phone calls. We work to create a seamless experience for them to create memories with their loved ones. As a Reservations Advisor you will be an expert at making recommendations, problem solving and going the extra mile to ensure our guests get best in class service. We create a team member focused culture that prides itself on customer connection and exceptional performance while providing phenomenal perks for our work family.   
We are looking for new team members who have a passion for connecting with people, love to have fun, and are motivated to make a better life for themselves and their families.  Just imagine, a place you will enjoy showing up to, where you get paid to talk and earn a financially stable living. 
Before you make your mind up, here is what to expect at the Mountain:

Paid, full time training to learn about what we do as well as skills training to set you up for success
Professional, integrity-based sales and service skills to ensure you create an exceptional experience for our client’s customers
Hourly pay along with a wonderful schedule
We vow to continue to your customer service education and provide you clear instruction on exactly what to say to ensure continual results
We even offer health benefits, paid time off which increases as you work with us longer, and 401k plans just to name a few
If you kept reading this far, I bet you are a bit like me and are ready to join our team.   
Apply today and connect with one of our Talent Specialists! We look forward to helping you start your journey up the mountain

Sales Advisor
Come join our team at Gold Mountain as a Sales Advisor.  You will quickly recognize this position as a high earning career opportunity with the potential for growth in our leadership team. 
Our team members strive to help our customers recognize the benefits of traveling and work to create an experience where we encourage them to create memories with their loved ones. Even better, we are not interrupting dinner, the workday, or people during the middle of their day.  Our team members enjoy handling ONLY inbound calls for multiple leaders in the hospitality industry.  We create a team member focused culture that prides itself on competitive, exceptional performance while providing phenomenal perks for our work family.   
We are looking for new team members who have a passion for connecting with people, love to have fun, and are motivated to make a better life for themselves and their families.  Just imagine, a place you will enjoy showing up to where you get paid to talk and make “life changing” money. 
Before you make your mind up, here is what to expect at the Mountain:

Paid, full time training to learn about what we do as well as skills training to set you up for success
Professional, integrity-based sales skills to ensure you create an exceptional experience for our client’s customers
Sales is a rush which leads to incentives in our competitive, lucrative compensation plan and pairs with a guaranteed hourly rate
We vow to continue to your sales education and provide you clear instruction on exactly what to say to ensure continual results
We even offer health benefits, paid time off which increases as you work with us longer, and 401k plans just to name a few
If you kept reading this far, I bet you are a bit like me and are ready to join our team, then this might be the perfect fit for you.    
We are an equal opportunity employer and do not unlawfully discriminate in employment.  No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.  Equal access to employment, services, and programs is available to all persons.  Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Join Our Team: Activation Advisor
Come join our team at Gold Mountain as a Activation Advisor.  You will quickly recognize this position as a highly valuable customer service role that comes with the joy and satisfaction of helping others. 
Our team members provide service and support to customers by booking travel accommodations for a prepurchase getaway package through outbound phone calls. We work to create a seamless experience for them to create memories with their loved ones. As a Activation Advisor you will be an expert at making recommendations, problem solving and going the extra mile to ensure our guests get best in class service. We create a team member focused culture that prides itself on customer connection and exceptional performance while providing phenomenal perks for our work family.   
We are looking for new team members who have a passion for connecting with people, love to have fun, and are motivated to make a better life for themselves and their families.  Just imagine, a place you will enjoy showing up to, where you get paid to talk and earn a financially stable living. 
 
Before you make your mind up, here is what to expect at the Mountain:

Paid, full time training to learn about what we do as well as skills training to set you up for success
Professional, integrity-based sales and service skills to ensure you create an exceptional experience for our client’s customers
Hourly pay along with a wonderful schedule
We vow to continue to your customer service education and provide you clear instruction on exactly what to say to ensure continual results
We even offer health benefits, paid time off which increases as you work with us longer, and 401k plans just to name a few
If you kept reading this far, I bet you are a bit like me and are ready to join our team.   
Click the link to complete your application and connect with one of our Talent Specialists! We look forward to helping you start your journey up the mountain.

Position:  Sales Coach
Reports to:  Senior Sales Coach 
  
Position Highlights
Sales Coaches aid in the development, coaching, education, and the continued training of Sales Advisors at GMC. As a Sales Coach you will also be responsible for the quality of our sales and the positive and upbeat demeanor of our production floor. The primary purpose of this role will be to ensure Sales Advisors gain high level understanding of products and systems, encourage consistency in the sales process through coaching and development platforms, ensure our teams are meeting and maintaining the highest standard in customer service all while meeting and maintaining production  expectations. 
 
 A Day in The Life of a Sales Coach:                          

Ensure Sales Advisors provide service to customers and support their efforts to provide necessary solutions
Accept feedback, coaching and implement best practices through a variety of methods including but not limited to Call Analysis, TEAM UP and WINS, Goal Settings, Self Education logs, line feeding through the use of live monitoring, Side by Sides and Training Mods
Administer feedback, coaching and implement best practices through a variety of methods including but not limited to Call Analysis, TEAM UP and WINS, Goal Settings, Self Education logs, line feeding through the use of live monitoring, Side by Sides, 3on3 calling, and Training Mods
Meet and maintain performance standards as outlined by key performance indicators of the program
Ability to recognize when a Sales Advisor needs additional assistance which may require the Sales Coach to take over the call to finalize the sales process
Complete daily administrative tasks that vary by program
Complete and deliver corrective actions as it relates to performance, attendance, and compliance in hopes to correct the situation
Maintain knowledge of all systems used to support various department activity groups
Ensure that our customers are receiving the highest standard in customer service and increase sales performance through coaching and floor presence
Design and implement contests and games that inspire cohesion, competition, and enthusiasm
Create positive and pleasant connections with team members, coworkers, and customers
Complete ongoing training to stay abreast of product, service, and policy changes
De-escalate situations as needed in a professional manner

Must have the ability to handle confidential information.
Strengths:

Excellent verbal and written communication skills
Self-starter and highly motivated
Open minded and dedicated to the mission
Attention to detail
Reliable and team player
Flexible in hours from days to nights
 
 
Minimum Performance Qualifications Required

1 year sales experience
Leadership Expereince Preferred

 
We are an equal opportunity employer and do not unlawfully discriminate in employment.  No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.  Equal access to employment, services, and programs is available to all persons.  Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.