Position: Sales Coach
Reports to: Senior Sales Coach
Position Highlights
Sales Coaches aid in the development, coaching, education, and the continued training of Sales Advisors at GMC. As a Sales Coach you will also be responsible for the quality of our sales and the positive and upbeat demeanor of our production floor. The primary purpose of this role will be to ensure Sales Advisors gain high level understanding of products and systems, encourage consistency in the sales process through coaching and development platforms, ensure our teams are meeting and maintaining the highest standard in customer service all while meeting and maintaining production expectations.
A Day in The Life of a Sales Coach:
Ensure Sales Advisors provide service to customers and support their efforts to provide necessary solutions
Accept feedback, coaching and implement best practices through a variety of methods including but not limited to Call Analysis, TEAM UP and WINS, Goal Settings, Self Education logs, line feeding through the use of live monitoring, Side by Sides and Training Mods
Administer feedback, coaching and implement best practices through a variety of methods including but not limited to Call Analysis, TEAM UP and WINS, Goal Settings, Self Education logs, line feeding through the use of live monitoring, Side by Sides, 3on3 calling, and Training Mods
Meet and maintain performance standards as outlined by key performance indicators of the program
Ability to recognize when a Sales Advisor needs additional assistance which may require the Sales Coach to take over the call to finalize the sales process
Complete daily administrative tasks that vary by program
Complete and deliver corrective actions as it relates to performance, attendance, and compliance in hopes to correct the situation
Maintain knowledge of all systems used to support various department activity groups
Ensure that our customers are receiving the highest standard in customer service and increase sales performance through coaching and floor presence
Design and implement contests and games that inspire cohesion, competition, and enthusiasm
Create positive and pleasant connections with team members, coworkers, and customers
Complete ongoing training to stay abreast of product, service, and policy changes
De-escalate situations as needed in a professional manner
Must have the ability to handle confidential information.
Strengths:
Excellent verbal and written communication skills
Self-starter and highly motivated
Open minded and dedicated to the mission
Attention to detail
Reliable and team player
Flexible in hours from days to nights
Minimum Performance Qualifications Required
1 year sales experience
Leadership Expereince Preferred
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.